Reliable eSIM for International Travel

An eSIM, or embedded SIM, is a digital SIM built directly into your device. Unlike a physical SIM card, it does not need to be inserted manually and can be activated remotely by scanning a QR code and following the setup instructions.

1, To install your eSIM on iPhone:

• open Settings
• tap Cellular
• tap Add eSIM
• scan your eSIM QR code using your phone camera
• tap Continue to begin installation
• wait for the eSIM to download and install
• once installed, tap the newly added eSIM
• make sure the line is turned on
• turn on Data Roaming
• set the eSIM as your preferred line for Mobile Data if needed

If mobile data does not work, try setting the APN manually:
Settings > Cellular > Cellular Data Network > APN: internet
Then restart your phone.

2, To install your eSIM on Android:

• open Settings
• tap Connections
• tap SIM Manager
• select Add eSIM
• scan your eSIM QR code using your phone camera
• tap Download
• once installation is complete, go to Settings
• tap the newly added eSIM
• turn on the eSIM
• turn on Data Roaming
• make sure the eSIM is selected for Mobile Data if needed

If mobile data does not work, try setting the APN manually:
Settings > Connections > Mobile Networks > Access Point Names > Add APN
Enter:

• Name: internet
• APN: internet

Save the APN, select it, then turn on Data Roaming.

Yes. You can use a single Way2go eSIM in multiple countries if you choose a Regional or Global plan. Coverage depends on the specific plan you purchase, so we recommend checking the supported destinations listed on the product page before buying.

Before traveling, please make sure:

• your destination is included in your selected plan
• your device supports eSIM
• your phone is carrier-unlocked
• Data Roaming is enabled when you arrive
• you have installed the eSIM correctly before use

Performance may vary slightly depending on local network conditions and partner coverage at your destination.

If you are still having trouble activating your eSIM, please check the following:

• make sure your device supports eSIM before purchasing
• install your eSIM while connected to a stable internet connection
• make sure the QR code has not already been scanned
• do not remove the eSIM after installation
• confirm that Mobile Data and Data Roaming are turned on
• wait a few minutes for the device to register on the local network after arrival

If your eSIM still cannot be activated, please contact our support team for assistance.

Each eSIM QR code can only be scanned once. Once the QR code has been scanned and the eSIM is installed, it becomes invalid and cannot be reused on the same or another device.

If your QR code does not work, please make sure:

• it has not already been scanned
• you are scanning it from the correct email
• your internet connection is stable during installation

Yes. You may request a refund within 30 days of purchase if the SIM or eSIM cannot be activated or used due to a technical issue caused by Way2go, after completing the troubleshooting process with our support team.

If your eSIM does not connect after you arrive at your destination, please try the following:

• turn Airplane Mode on for 30 seconds, then turn it off
• make sure Mobile Data is enabled
• make sure Data Roaming is turned on
• wait a few minutes for the local network to register
• restart your phone if needed

If the issue continues, please check the APN settings or contact support.

You can contact Way2go support through the Contact page or by email at w2g.support@consortio.vn.

Depending on the case, you may be asked to provide additional information, such as:

• screenshots of your device settings
• installation or activation error messages
• billing details
• a description of the issue

If your refund request is approved, the refund may be issued either to your original payment method or through another supported refund method, depending on the case and the instructions provided by our support team.